Complaints Handling

To express the customers view about the service of the company and complain management the following systems are setup through SLICGI

• Web site (www.srilankainsurance.com)
  
  
• Hot Line (011-2357357 , 011-7357357, 0771357357)
  
  
• Suraksha Complain Unit (011-2319015, 011-2319016, 011-2319017, 011-2319018)
  
  
• In writing to,
  
  

  Manager - Suraksha Claims
  13th Floor,
  SHE Claims Department,
  Sri Lanka Insurance Corporation General Ltd,
  No : 21,Vauxhall Street,
  Colombo 02

  
  

• A grievances of rejection of claims will be handled by a special committee appointed by SLICGL and MOE.